Frequently Asked Questions
Everything you need to know about your Miaou experience.
How do I determine my correct size in Miaou pieces?
Each product page features a detailed size guide. We recommend comparing your measurements to our chart, as our signature corsetry and denim are designed for a precision fit. If you are between sizes, we suggest sizing up.
What is your return policy for international orders?
We accept returns within 21 days of the delivery date. Items must be in their original condition with all tags attached. Please note that international return shipping costs and duties are the responsibility of the customer.
How long will it take for my order to ship?
Orders are typically processed within 1-3 business days. Once shipped, domestic orders usually arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options through Afterpay and Klarna.
Can I modify or cancel my order after it has been placed?
Once an order is placed, it is immediately sent to our fulfillment center for processing. Therefore, we are unable to modify or cancel orders. Please double-check your shipping address and item selection before completing your purchase.
Are your materials sustainably sourced?
At Miaou, we are committed to reducing our environmental footprint. We utilize deadstock fabrics, recycled polyester, and eco-friendly packaging whenever possible to ensure our fashion-forward designs are also ethically conscious.